HP Eloquence A.06.30 - Windows Installation - 2000-04-18 ======================================================== This directory holds the current release of the HP Eloquence A.06.30 installation program for the 32bit Windows platform. This installation program is based on the Microsoft Windows Installer and thus complies to the Microsoft Windows 2000 logo requirements. Supported platforms: Windows 2000, NT, 98 and 95 Installation instructions ------------------------- ************************************************************************* * IMPORTANT NOTE: If you have a previous A.06.30 beta release installed * * it is required that you uninstall it first using the *previous* * * installation program before starting the new installation program. * * This applies to previous A.06.30 beta releases before 2000-03-08. * ************************************************************************* 1) Download the appropriate setup executable depending on your operating system: eq63_win2k.exe - for the Windows 2000 platform or if the Microsoft Windows Installer engine is already present on your Windows NT, 98 or 95 system eq63_winnt.exe - for the Windows NT platform eq63_win9x.exe - for the Windows 98 and 95 platforms Unless you plan to install HP Eloquence A.06.30 on several machines and different platforms you need only one of these three files. The setup executables for Windows NT, 98 and 95 are about 1.4 MB bigger than the one for Windows 2000 because they additionally include the Microsoft Windows Installer engine which is a Windows 2000 system component. If the Microsoft Windows Installer engine is already present on your Windows NT, 98 or 95 system it is sufficient to download the rather small eq63_win2k.exe (use Start Menu -> Find -> Files or Folders to look for a file named msiexec.exe - if it exists the Microsoft Windows Installer engine is already present). 2) The several HP Eloquence components are divided into separate "cabinet" files by category. Depending on your requirements, you might not need all of them. Each cabinet is self-contained and can be selected during the setup process if you choose a customized installation. Just download all the components you need. They are: eq63_client_gui.cab - contains the runsrv32 and dlgsrv32 graphical user interface components necessary to execute any local or remote GUI-enabled HP Eloquence program. Such a program can conveniently be started with either the eqstart or eqexec32 utilities which are both included as well. This is the minimum client installation. eq63_client_runtime.cab - contains the eloqcore program which enables you to locally execute your HP Eloquence programs. Additionally, the HP Eloquence configuration utility is included. If your programs all reside on remote systems it is not necessary to install this cabinet. eq63_client_developer.cab - contains the HP Eloquence Integrated Development Environment (the IDE) as well as the list and store utilities and all data base client programs such as schema, dbcreate and dbimport. If you do not modify your programs or data bases on the particular system it is not necessary to install this cabinet. eq63_server.cab - contains the eloqdb6 data base server as well as the eloqsd daemon. If the particular system runs Windows 2000 or NT and is intended to act as a HP Eloquence data base and/or application server this cabinet must be installed. eq63_doc_html.cab - contains the core on-line documentation and release notes and should be installed along with the client_runtime and/or client_developer cabinet files. eq63_manuals_html.cab - contains the entire manual set in HTML format. Since these are a lot of small files you should consider to install this cabinet in a central location and integrate it into your intranet web server's document hierarchy. eq63_manuals_pdf.cab - contains the entire manual set in PDF format to be viewed with the Adobe Acrobat Reader (TM) which is freely available on the internet (http://www.adobe.com/products/acrobat/readstep.html). In a complete installation, the three client cabinets are installed as well as the doc_html cabinet. On Windows 2000 or NT, the server cabinet is additionally installed. The manuals are not installed unless you choose a customized installation and select them manually. 3) On Windows 2000 or NT, please ensure you have administrative capabilities. 4) If you have a previous HP Eloquence A.06.30 beta release installed, please uninstall it first (Start Menu -> Settings -> Add/Remove Programs). If this does not succeed, try the installation program of the previous beta release. If this does not work at all, please refer to the Known Problems section below. However, if you have HP Eloquence A.06.00, A.06.10 or A.06.20 installed, a prior uninstallation is not necessary. You should choose a customized installation and make sure you install A.06.30 into your previous HP Eloquence installation directory. In any case, your previous configuration files are not overwritten by the HP Eloquence A.06.30 installation process. 5) Now start the setup executable which reflects your operating system and follow the installation instructions. 6) After installation on Windows 2000 or NT, an A.06.30 license key is required in order to use the HP Eloquence server components. During installation, a temporary license key is generated on demand which is valid until 30 days after installation. For your convenience we provide a temporary license key which is valid until the end of April 2000: B1368B A.06.30 none 100-3-1 100-4-30 0 debfcc5bac0a635720124a6695276b3f Please visit the HP Eloquence Web site at for details about ordering a permanent HP Eloquence license key. Your license file is located in the "etc" subdirectory of your HP Eloquence installation, for example at C:\Program Files\Hewlett-Packard\HP Eloquence\etc\license. Please comment out the previous license key when adding the new A.06.30 license key to your license file. Otherwise the new license may not be recognized and chklic might output the following messages: A.06.20: Bad license key revision. Duplicate sequence number: Ignoring license If you're using the HP Eloquence Personal Edition, please use the license template file "license.sam", it contains an updated license key for the HP Eloquence Personal Edition. The file is located in the "etc" subdirectory of your HP Eloquence installation and should be copied into the "license" file located in the same directory. Known Problems -------------- If you detect any problem not listed here please send us a message either by e-mail (feedback@hp-eloquence.com) or fax (+49-202-2431-420). Thank you. * If you do not succeed to uninstall a previous HP Eloquence A.06.30 beta release it is necessary to manually clean-up the Windows Installer data base: 1) Open the "Installer" subdirectory inside your Windows installation directory (for example C:\Windows\Installer). 2) In this "Installer" subdirectory, please delete the subdirectory which is named "{2BB0A553-CA9B-11D3-8103-00105ABC69D4}". 3) For each .msi file in the "Installer" subdirectory, you should find out if it is related to HP Eloquence by starting it with a doubleclick and wait until the first dialog window appears. If this is a "HP Eloquence A.06.30 Setup" window, immediately click the "Cancel" button and delete the file. If it is not, immediately click the "Cancel" button and proceed with the next .msi file. 4) Finally, start the new HP Eloquence A.06.30 setup executable as explained above and use the "Remove" option to uninstall the previous beta release. This should now succeed. Afterwards, start it again to install the new software. 5) If this does not succeed which we have experienced in rare cases it is necessary to manually remove all references to the previous beta release from the Windows registry. To do this, open the "Run" dialog from the start menu and execute "regedit". In the "Edit" menu choose "Find" and search for "355A0BB2B9AC3D1118300001A5CB964D" (without the quotes) in all keys, values and data. Then delete each occurrence which is found. Fixed Problems -------------- * With the server cabinet as of 2000-03-24, the eloqdb6 data base server crashed immediately after start-up. This has been solved with the current release. * All known problems which occurred during installation before 2000-03-08 have disappeared just because the installer engine was replaced by the most current one. We found out that since the Microsoft Windows Installer is a new technology the first releases of the accompanying installer tool kits had several problems which unfortunately affected our early beta releases. * After installation of the client_runtime cabinet on Windows 2000 it was not possible to locally execute or even list or edit any HP Eloquence character mode program since eloqcore did not display correctly on the Windows console. The problem was related to a different screen buffer default size on Windows 2000 and has been solved with the current release. * With the client_developer cabinet, the HP Eloquence IDE dialog plug-in modules were not installed. This has been solved with the current release. * During the product registration phase in former A.06.30 installations, an error 1406 occurred. This has been solved with the current release. Enjoy! Your HP Eloquence Team