HP Eloquence A.06.31 Release Notes

Windows Platform Installation Notes

The new HP Eloquence A.06.31 installation program for the 32bit Windows platform is based on the Microsoft Windows Installer and thus complies to the Microsoft Windows 2000 logo requirements.

It supports Windows 2000, Windows NT 4.0 as well as Windows 95/98/ME.

Introduction

The Microsoft Windows Installer is a new system component initially shipped with Windows 2000. It interoperates with so-called MSI files which are actually databases holding all information about any installed product. Therefore, the Windows Installer is always aware about all installed software on the system and the several components installed with any software. This makes it easy to keep the system in a clean state. Additionally, the Windows Installer can take the necessary steps to repair a particular installation or to uninstall a particular product.

HP Eloquence A.06.31 provides the eq63.msi file which holds the installation database. The components to be installed are divided into separate "cabinet" files which are laid-out in a compressed format. The contents of the cabinets are listed below.

On Windows 2000, the eq63.msi file is sufficient to start the installation: just double-click the eq63.msi file. There is no need for a separate setup.exe program as with former installations.

However, for Windows NT 4.0, Windows 95/98/ME, the appropriate Windows Installer engine might not be present on your machine yet. For this purpose we provide a setup.exe which first installs the appropriate Windows Installer engine on your system and then launches the HP Eloquence A.06.31 installation.

The Windows Installer engine for Windows NT 4.0 is contained in a file named instmsiw.exe. The name of the file containing the engine for Windows 95/98/ME is instmsia.exe. Both can be manually started to install the appropriate engine on your system, but this is normally done automatically by setup.exe for convenience.

Contents of the cabinet files

The cabinet files represent the different HP Eloquence A.06.31 components. Each cabinet is self-contained and can be selected during the setup process if you choose a customized installation. In a complete installation, the three client cabinets are installed as well as the doc_html cabinet. On Windows 2000 or Windows NT, the server cabinet is additionally installed. The manuals are not installed unless you choose a customized installation and select them manually. The same holds true for the TurboIMAGE compatibility API.

Installation instructions

  1. On Windows 2000 or Windows NT 4.0, please ensure you have administrative capabilities.

  2. If you currently have a previous HP Eloquence A.06.30 release installed please uninstall it first. Use the 'Add/Remove Programs' applet in the Windows Control Panel to uninstall/remove a previous A.06.30 release.

    If you have HP Eloquence A.06.00, A.06.10 or A.06.20 installed a prior uninstallation is not necessary. You should choose a customized installation and make sure you install A.06.31 into your previous HP Eloquence installation directory.

    In any case, your previous configuration files are not overwritten by the HP Eloquence installation process.

  3. Now start the setup.exe installation launcher program and follow the installation instructions.

    If you wonder if you should choose a complete or a custom installation, please refer to the section "Contents of the cabinet files" above.

  4. For a new installation or if upgrading from a HP Eloquence version before A.06.30 a license key must be installed in order to use the HP Eloquence server components on Windows 2000 or Windows NT 4.0. If you upated from A.06.30 or already have a A.06.30 license key no new license key is required.

    During installation, a temporary license key is generated on demand which is valid until 30 days after installation. Please visit the HP Eloquence Web site at http://www.hp-eloquence.com/license for details about ordering a permanent HP Eloquence license key.

    Your license file is located in the etc subdirectory of your HP Eloquence installation, for example at C:\Program Files\Hewlett-Packard\HP Eloquence\etc\license. Please comment out the previous license key when adding the new A.06.30 license key to your license file. Otherwise the new license may not be recognized and chklic might output the following messages:

      A.06.20: Bad license key revision.
      Duplicate sequence number: Ignoring license
    
    If you're using the HP Eloquence Personal Edition, please use the license template file license.sam, it contains an updated license key for the HP Eloquence Personal Edition. The file is located in the etc subdirectory of your HP Eloquence installation and should be copied into the license file located in the same directory.

© Copyright 2001 Hewlett-Packard GmbH. All rights reserved.
Revision: 2001-07-05